Shipping policy

📦 Mini Rhae Play Shipping Policy

At Mini Rhae Play, we’re committed to getting your bounce house to you as quickly and safely as possible. Please read our shipping policy to understand how we handle your order from start to finish.

🚚 Shipping Zones & Rates

We currently ship to the following regions:

🇦🇺 Australia (NSW, VIC, QLD, ACT)
  • Service: Standard Shipping
  • Delivery Timeframe: 5–8 business days
  • Flat Rate: $25.00 AUD
🇦🇺 Australia (TAS, NT, WA)
  • Service: Standard Shipping
  • Delivery Timeframe: 5–8 business days
  • Flat Rate: $35.00 AUD
🇳🇿 New Zealand
  • Service: Standard International Shipping
  • Delivery Timeframe: 6–27 business days
  • Flat Rate: $99.00 AUD
⏰ Processing Times:
  • Orders are processed within 1–3 business days.
  • You will receive an order confirmation email once your purchase is complete.
  • Once shipped, you will receive a tracking number to monitor your delivery.
📝 Shipping Restrictions:
  • We cannot ship to P.O. Boxes or Parcel Lockers.
  • Some regional areas may experience longer delivery times.
🚨 Order Tracking:
  • You will receive an email with tracking details as soon as your order is dispatched.
  • Track your order through the link provided or directly via our shipping partner’s website.
🚦 Delivery Issues:
  • If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage and your order details.
  • In the event of a lost package, we will work with the carrier to resolve the issue as quickly as possible.

Frequently Asked Questions:

  • Can I change my shipping address after placing an order?
    • We process orders quickly, so please contact us immediately at hello@minirhaeplay.com.au if you need to update your address.
  • What if I’m not home when my package arrives?
    • Our shipping partners may leave your package at a secure location or arrange redelivery. Please follow the instructions provided in your tracking information.
  • Can I pick up my order?
    • Unfortunately, we do not offer local pick-up at this time.

💌 Contact Us:

For any questions or concerns regarding your shipment, feel free to reach out at hello@minirhaeplay.com.au or visit our Contact Us page.

We’re here to ensure your Mini Rhae Play experience is smooth, from ordering to bouncing!