Refund policy
Return Policy
We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, or if there is an issue with your order, we offer a 14-day return policy from the date of purchase.
Eligibility for Return:
- Items must be returned within 14 days of receipt.
- Products must be unused, in their original condition, and in the original packaging.
- You must provide proof of purchase (order number, receipt, etc.).
Return Process:
- Contact our customer service team at hello@minirhaeplay.com.au to initiate the return.
- Once your return request is approved, we will provide you with instructions on how to send the item back.
- The return shipping cost is the responsibility of the customer unless the item is defective or damaged.
Refunds: Once we receive the returned item and verify its condition, we will process a refund to the original payment method. Please note that shipping costs are non-refundable.
Exclusions: This policy does not cover returns for items purchased due to a change of mind.
If you have any questions or concerns about your return, please feel free to contact our customer service team by emailing us at hello@minirhaeplay.com.au